Save Diagnostics Information Utility
The Save Diagnostics Information utility (Help > Save Diagnostics) takes a snapshot of the current state of your configuration, the EHX PC and the matrices, and store this information as a compressed file on your computer.
This information can then be sent to Clear-Com support to assist with the diagnosis of issues.
The following information is captured:
|
Information captured |
Description / comments |
|---|---|
|
EHX version information |
The version of EHX that is being run, the address of the server that EHX is connected to, and the operational mode of EHX (Client-Only or Client-Server). |
|
EHX Project (configuration) |
Exported as a *.hxn file. |
|
EHX Database |
A copy of the EHX database is provided, if available. |
|
Matrix information |
The name, ID, description and IP address of the matrices in the current project, along with details of their active configurations. |
|
Firmware report(s) |
A firmware report from each of the matrices in the current project. |
|
Configurations currently running on the matrices |
Copies of the configurations that are currently running on the matrices (achieved by performing an upload from each of the matrices in the current project). |
|
EHX PC system Information. |
Basic system information concerning the EHX PC, including OS and hardware information. |
|
EHX PC process information |
Information about the processes that are currently running on the EHX PC. |
|
EHX PC service information |
Information about the services that are configured on the EHX PC. |
|
EHX exception logs |
The exception logs from EHX |
|
EHX event logs |
The event logs from EHX |
|
Matrix diagnostics information |
A dump of engineering diagnostics information from the matrices (including system information, fiber allocation, IP and Ethernet usage, and task performance history) |